General Shipping Information:
Royal Mail and Fedex deliver between 8:30am – 18:00hrs. If you are not going to be at the delivery address, please give a safe place to leave your order or an alternative address.
Parcels are normally only delivered between Monday and Friday.
Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address.
One of our team will be in contact if additional shipping costs are required.
Please be aware that customers are responsible for payment of any local customs and duties. We suggest that you check with your local Government with regards to any fees.
Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.
Click and Collect orders will be ready within 24 hours. Monday - Friday 9am - 3pm from The Old Robin Hood, Southmoor Road, Barnsley S72 9HA
If you’re having trouble with your order, please contact us and we’ll be happy to help.
Example: Normal shipping times from courier collection to delivery to customer:
| Destination | Estimated Delivery - From Dispatch |
|---|---|
| UK |
Standard Royal Mail Delivery will take 2-5 days from dispatch. Express Delivery will take 1-2 days from dispatch. Cut off for express delivery is 2pm at time of order (Weekdays only). |
| USA |
5-10 working days |
| Australia & New Zealand |
5-10 working days |